Payroll Software
Automated, compliant payroll with employee self-service, plus on-demand pay so staff can access earned wages right after they clock out.
Payroll and HCM software
Key takeaways
PrimePay is payroll and HCM software for small and mid-sized businesses, built around automated, compliant payroll with an employee-friendly experience. In this PrimePay review, the strengths that come up most are strong payroll and tax automation, helpful customer support, and on-demand pay that lets staff access earned wages early. The honest trade-off: initial setup can be complex, and some integrations depend on outside systems. For an SMB that wants payroll, HR, and benefits in one place, PrimePay is worth a look.
Starting price
from $19/mo
Per employee (PEPM); $19 to $25
- Pay per employeefrom $19/user/mo
PrimePay uses pay per employee per month (PEPM) pricing, roughly $19 to $25 per user per month, with all core features in the base package and no extra fees for them. There are six plans, from Payroll Essentials and HR Pro up to HCM Premium, and businesses with more than 150 employees can get a custom quote. Prices can change, so confirm current PrimePay pricing with the vendor.
What is PrimePay?
PrimePay is human capital management (HCM) software for small and mid-sized businesses, built around automated, compliant payroll and an employee-friendly experience. It connects payroll with time tracking and HR modules in one scalable platform, with an easy interface that needs little training.
A standout feature is on-demand pay, which lets employees access earned wages right after they clock out instead of waiting for payday. Add self-service pay stubs and tax forms, automatic tax filing, built-in auditing, and labor cost analytics, and PrimePay helps SMBs cut admin work and stay compliant.
Integrations
PrimePay integrates with HR, accounting, and timekeeping software to fit your stack:
- Accounting
- Time tracking
- HR systems
What's inside
Features
The PrimePay features teams use most, from payroll to benefits and self-service.
Time and Attendance
A web clock lets employees clock in and out from a time clock or the mobile app, and hours log automatically with no manual work.
Benefits Administration
Enroll employees, track benefit elections, and run utilization reports in one place, with compliance support built in.
Employee Self-Service
An employee portal lets staff manage personal details, pay stubs, tax forms, and time off requests, which lightens the load on HR.
HR and Analytics
Core HR tools cover position management, performance, applicant tracking, and learning, with custom reports on labor costs and overtime.
The honest trade-offs
Pros and cons
Where PrimePay holds up well and where users say it still has room to grow.
Pros
- Automates complex payroll and tax changes.
- Excellent customer service and support.
- Tailored training and onboarding.
- Reliable payroll and HR support.
Cons
- Initial setup can be complex.
- Integration dependencies can be tricky.
Verified customers
Reviews
What small and mid-sized teams say about payroll and support with PrimePay.
from 236 reviews
Ann
Retail, 1-10 employees
“Helped keep my fees down”
Pros
They worked with me to keep my processing fees down. In the past I only used a payroll provider for the basics, so this felt like more.
Cons
Less than a year in, it is hard to name a big downside, but my monthly payroll charge came in higher than the quote a couple of times, even after a fix. It feels like a recurring glitch.
Leslie
Aviation, 101-500 employees
“Great setup with a helpful consultant”
Pros
We set up a new benefits program for open enrollment and the whole process was smooth. Our consultant knew the system and plans well, communicated clearly, and was easy to reach.
Cons
The branding between PrimePay and SyncHR can be a little confusing, so it is not always clear what each one does. A clearer message would help.
Pallavi
Education, 51-100 employees
“A knowledgeable, fast team”
Pros
The team is very knowledgeable and solves issues fast. They are always willing to hop on a call and work through things with us.
Cons
Not much to flag so far. Every interaction with the team has been positive.
Good to know
Frequently asked questions
Quick answers on PrimePay pricing, integrations, mobile, and support.
PrimePay uses pay per employee per month (PEPM) pricing, roughly $19 to $25 per user per month, with core features in the base package. There are six plans, and businesses over 150 employees can get a custom quote.
PrimePay is payroll and HCM software for small and mid-sized businesses. It covers automated payroll, on-demand pay, time and attendance, benefits, HR, and self-service in one platform.
On-demand pay lets employees access wages they have already earned right after they clock out, instead of waiting until the next payday.
Yes, PrimePay supports mobile devices, including an employee mobile app for pay and time.
Yes, PrimePay handles federal, state, and local tax filings and payments, and stays current with regulation changes.
PrimePay integrates with HR, accounting, and timekeeping software, though it does not publish a specific list of partners.
PrimePay offers support through phone, email, and chat, and users often praise the service team.